Today, Learning has become a need of almost every organization. Companies allocate good proportion of budgets for training and development of employees majorly through online learning courses. But, there are many professionals who do not consider workplace learning as a business relevant activity. Before initiating learning through an e-course within the organization, it is important to ensure that this initiative should be considered as a business activity and it should be aligned with the business objectives. LMS
Any learning initiative would be funded by business leaders only if, it is business relevant and supports an organization achieve its goals. And, once the budget is allocated to any learning activity, then it becomes a business activity. For example if learning department of an automobile company wants to develop an e-course to train their internal sales force as well as their dealer sales personnel, then the top management would fund this initiative because it will fulfill an immediate business need of the company. This means that the activity is business relevant; hence it’s a business activity.
Once a learning activity is accepted as business activity, second aspect is to align it with business. Here comes the real challenge for learning professionals and they fail to discourse both relevance as well as alignment. Learning process needs to be beneficial for both learners and organizations. Good learning professionals who create learning strategies keeping in mind the need of business as well business objectives generate better ROI from learning activities. They align learning strategies with changing business priorities.
It has been seen that professionals just develop a relevant e-course and then expect employees to align learning solution with business objectives. By doing this learning professionals do not get any credibility from the business leaders. And ultimately business leaders turn down to fund for online learning courses. Top business leaders set business targets for learning programs and measure the outcomes at the end of the program. Business leaders need commitment to ensure skills development and effective utilization of these skills to achieve organization’s goals.
For example, an IT networking company wants to retain its position in customer satisfaction. Their learning department will not only train its customer care team on product features and services but would also align the learning process with customer satisfaction business objective. So, it is ensured that learning process would meet customer expectations. This happens by including real- time skills assessments so that employees are on explicit performance expectations.